Team Lead with French

We are collaborating with a highly reputable BPO known for its outstanding employee satisfaction ratings to find a Frenchspeaking Team Leader.

Position: Team Leader

Location: Thessaloniki Greece

Work Model: Onsite

Employment Type: Fulltime

Tasks

• Conduct comprehensive content analysis to swiftly identify and address breaches of community standards terms of service and legal obligations providing guidance to content moderators.
• Offer constructive feedback and personalized coaching to content moderators enhancing their performance and ensuring consistency in moderation decisions across the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency driving continuous improvement initiatives.
• Collaborate closely with Operations Training and Product Development teams to streamline moderation processes optimize tools and foster synergies across departments for enhanced effectiveness.
• Stay updated on industry trends best practices and regulatory changes concerning content moderation proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

Requirements

• Fluent in English (C1) and French (C1) with excellent grammar skills in both languages.
• Bachelors degree in a related field or equivalent work experience.
• Proven experience in team leadership preferably in a BPO or tech company environment.
• Strong understanding of online community standards legal requirements and regulatory frameworks related to content moderation.
• Excellent analytical and problemsolving skills with the ability to make sound decisions under pressure.
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content.
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with crossfunctional teams.
• Proficiency in using moderation tools and platforms as well as Microsoft Office Suite and Google Workspace.
• Experience with machine learningbased moderation tools and technologies will be considered an advantage.

Benefits

• Competitive remuneration package based on experience skills and performance.
• Shifts within a 24/7 operational schedule.
• Relocation support.
• Wellness coaching sessions to ensure awareness of wellness resources and aid in job adjustment.
• A dynamic and creative team with a positive and friendly atmosphere.
• Excellent work environment with great employee reviews.
• Guidance and tools to help you reach your full potential.

If you are a proactive and detailoriented individual with a passion for maintaining high standards in content moderation we encourage you to apply for this exciting opportunity. Join our team in Thessaloniki and make a significant impact in a supportive and dynamic work environment.