Travel Coordinator Code PLTKMTC

About the client:

PayLater Travel was founded in 2017 with the goal to disrupt the way customers pay for travel.

Pay Later Travel allows customers to travel debtfree and pay for their travel in up to 26 weekly payments. The layby product gives our customers the flexibility and convenience to lock in great prices today with a small deposit and pay the remainder over a period that suits their lifestyle and budget.

We are proud to help our customers whilst also making their travel dreams a reality with no credit checks no hidden fees and no interest charged.

Job Summary:

The role is mainly responsible for providing exemplary service to customers

via inbound and outbound channels (phone chat email). Fulfill requests by customers endtoend through

the Sabre system to achieve firstcall resolutions.

Responsibilities:

Be the face of Pay Later Travel providing exemplary customer service to customers via phone chat and email support.

Listen attentively to customer needs and requests and triage requests accordingly.

Provide accurate and timely information to customers such as fare rules airline policies and restrictions.

Action customer requests diligently and accurately to achieve firstcall resolutions.

Utilize your Sabre expertise to action technical requests over the phone chat or email.

Process voluntary changes cancelations and credit redemption requests.

Process involuntary changes and cancellation requests.

Quote customers refunds using calculators in realtime and resolve over the phone.

Lodge for refunds from various wholesalers using relevant waiver codes.

Deescalating customer complaints was necessary to achieve a favorable outcome.

Ensure tickets itineraries and documentation are issued correctly and delivered to the customer on time.

Requirements

Amenable to work on a shifting schedule (no fixed weekends).

Experience using a Global Distribution System (GDS) Sabre is a must.

Customer service experience.

Issuing airline tickets on Sabre.

Proficiency with re validations issues and EMDs.

Liaising directly with airlines and wholesaler agents when required.

Experience with resolving issues relating to ticketing and ensuring tickets are issued correctly.

A high degree of attention to detail.

Excellent communication skills both written & verbal.

Strong time management skills and ability to process a high volume of work.

Ability to work autonomously and as part of a broader team.

A positive attitude passion and enthusiasm for travel.

Exceptional multitasking ability you will juggle priorities to meet deadlines and client expectations.

Benefits

WHAT WE OFFER:

Great Place to WorkCertified Company

Premium HMO

Holistic employee experience

Workfromhome setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

Amenable to work on a shifting schedule (no fixed weekends). Experience using a Global Distribution System (GDS) Sabre is a must. Customer service experience. Issuing airline tickets on Sabre. Proficiency with re validations, issues, and EMDs. Liaising directly with airlines and wholesaler agents when required. Experience with resolving issues relating to ticketing and ensuring tickets are issued correctly. A high degree of attention to detail. Excellent communication skills both written & verbal. Strong time management skills and ability to process a high volume of work. Ability to work autonomously and as part of a broader team. A positive attitude, passion, and enthusiasm for travel. Exceptional multitasking ability, you will juggle priorities to meet deadlines and client expectations.