Wholesale Payments - Client Service Account Manager - yst

Job Description

An opportunity to develop your skills as Client Service Account Manager who maintains and enhances best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

As a Client Service Account Manager (CSAM) within Wholesale Payments team, you will be the ‘window’ into J.P Morgan Payments and the primary point of contact for our clients. You will be responsible for delivering best in class service and striving to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. As the CSAM you will become the client’s champion, empowered to identify process improvements, opportunities for growth and has full responsibility for delivering regular “Service Reviews” with clients either in person or remotely. In this role you will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Job Responsibilities

• Develop, maintain and broaden partnerships with Clients
• Understand Clients’ business to predict their needs and provide appropriate solutions
• Become the Clients’ trusted adviser
• Assist in developing and executing strategic Client plans
• Promote use of self-service tools to reduce number of Client enquiries
• Analyze payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promote sharing of experience and best practice across the Service team, participate in and support initiatives
• Identify opportunities for product development and enhancement
• Develop internal partnerships (e.g. Sales, Operations, Product)
• Identify and escalate potential risk associated with Client activities
• Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
  

Required Qualifications, Capabilities, And Skills

• English verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
  

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.