CSR - Customer Service Representative - Zephyrhills FL

Here in Zephrhills the comfort levels for each of our customers means the world to us. Outbound customer service representatives have a passion for service and organization. The ideal candidate works well with different personality types enjoys helping others and has a great eye for detail even while multitasking while possessing the following skills:

• Communication skills outbound customer service representatives interact with many people such as customers supervisors and vendors. It is important that they be strong detailed communicators in order to run smooth operations in a fastpaced environment.
• Attention to detail successful outbound customer service reps work well under pressure and can multitask even while paying close attention to details when providing. customer service maintaining records and tracking correspondence.
• Team management outbound customer service representatives keep team members motivated.
• Problemsolving skills those in this role are natural problemsolvers. There are many occasions dealing with customer issues and account discrepancies that require researching escalating and resolving issues effectively.

You Are:

• Comfortable doing cold calls & hearing no.
• Possess a sales oriented background.
• Can create empathy and connections with people.
• Phone skills & typing skills.
• Clarity when speaking.
• Retain a script – can they remember 34 sentences in 5 minutes.
• Extraverted and outgoing. Bubbly personality
• A guru with ServiceTitan software.

Qualifications:

• High School Diploma or Equivalent (Essential)
• Expertise with Microsoft Office: 3 Years (Big Plus)
• Phone Mastery: 3 Years (Major Advantage)
• Customer Service Wizardry: 3 Years (Desirable)
• Sales Mastery: 3 Years (Advantageous)

Your Role:

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Be the Voice: Professionally manage phone interactions with our valued customers.

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WOW Experience: Giving clients an experience they will never find with another company.

Benfits:

• Medical
• Dental
• Vision
• PTO after 1 year of employment renewing annually. After 5 years 2 weeks. Only 1 week of PTO can roll over annually.

If you are looking to put your communication skills to work with the warmth of Zephyrhills elcetrical community look no further. APPLY NOW and let’s change the temperature together!