Employment Law Consultant

Main Responsibilities of the Employment Law Advisor:

* To ensure that personal knowledge of HR and Employment Law is continually updated.

* To achieve the standards set within the performance framework to support all clients with quality advice in a productive manner within set Service Level Agreements (SLAs) in order to provide an efficient solution-based advice, through telephone. This will be call only advice.

* To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.

* To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.

* To signpost clients to pre-prepared documents and letters that are available within the HR software.