Dutch Customer Lifecycle Manager In Barcelona

Are you a maestro of customer lifecycle management Were seeking an exceptional individual to join us in the role of Customer Lifecycle Manager!

About Us:

At our core we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cuttingedge technology we craft seamless integrated journeys that exceed expectations and drive sustainable growth. Whether youre an emerging startup or a seasoned industry leader we stand ready as your dedicated ally for success. No challenge is too complex no journey too vast were here to guide you every step of the way.

Role Overview:

Customerfacing role to execute the engagement and drive to partner handoff; provides initial face/voice to the customer and brings in specialists as needed.

Key Responsibilities:

• Serve as the primary point of contact for customers ensuring a positive first impression and laying the groundwork for longterm relationships.
• Lead sales efforts from lead generation to purchasing guiding customers through the sales process addressing concerns and negotiating successful outcomes.
• Engage with small and medium businesses across various industries and company sizes to understand their needs and identify opportunities to leverage our clients cloud technologies.
• Prioritize customer satisfaction striving to deliver exceptional engagement experiences and capitalize on opportunities for upselling and crossselling in collaboration with Solution Specialists and Partner Connection Managers.
• Present competitive offerings and solutions tailored to customer needs demonstrating the value and potential of our technologies both verbally and in writing.
• Convert prospects and qualified leads into revenuegenerating opportunities by assessing criteria such as budget authority need and timeline.
• Exceed targets for net new revenue and sales pipeline with goals such as contacting 200 leads and creating 30 opportunities per month while maintaining high daily activity levels.
• Utilize various communication channels including social media digital platforms video chat and phone to effectively connect with sell to and manage customers.
• Gather customer feedback and communicate it back to the business to inform product and service improvements acting as the voice of the customer.

Qualifications:

• Native in Dutch
• C1 proficiency in English
• 12 years of experience in IT sales demonstrating a track record of success in sales account management or customer management roles.
• Experience with Microsoft Office Suite applications and Client Relationship Management (CRM) systems like Dynamics 365 Salesforce etc.

Why Join Us:

• Attractive Salary: We offer attractive compensation packages that reflect your skills and experience ensuring your hard work is duly recognized and rewarded.
• Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours ensuring that you can stay fueled and focused throughout the day.
• Bonus for Achievements: In addition to your salary youll have the opportunity to earn bonuses based on your contributions and achievements providing further motivation to excel in your role.
• Health and Life Insurance: Comprehensive coverage reflecting our commitment to your wellbeing.
• Onsite Work Environment: Youll be part of a collaborative onsite team fostering direct communication and synergy.

Ready to embark on this customer support adventure Submit your application today and we will get in touch with you!

Remote Work :

No