Quality Checker

This is a remote position.

Start Date: 17th of June

This is an exciting opportunity to be part of a dynamic largescale operation in the financial services industry. You will be working to ensure the quality of the team as part of a Pensions Review Project.

Your daytoday activities will include:

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Checking the quality of work produced by teams in line with prescribed processes and procedures

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Providing feedback to colleagues and management ensuring this is delivered constructively

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Looking for opportunities to improve processes or customer experiences through trends seen

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Supporting Case Clinics and Appeals forums with technical knowledge

EXPERIENCE & SKILLS REQUIRED

Proven experience in a Quality Assurance / Checker role in a target orientated environment is a must. A background in financial services and complaintshandling with a focus in Pensions and investments is essential.

Desirable Level 4 financial services qualifications

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Significant experience of checking cases and working towards stringent productivity and quality assurance targets. Proven QC/QA experience within a case handling operation. Analysing financial advice to determine if redress is applicable. Analytically minded with strong numerical skills.

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Confidence to escalate issues to leadership team.

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Proficiency in Microsoft Office programs

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Be able to give constructive feedback

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Be empathetic and supportive to colleagues

The successful candidate will report to the Quality Manager.