ServiceNow Consultant

We are seeking a skilled ServiceNow Consultant to join our dynamic team. In this role you will collaborate closely with key project stakeholders to capture and translate business and user requirements into actionable solutions. Additionally you will work handinhand with our Platform Support Team to ensure seamless development testing and delivery of requirements aligning with project specifications and organizational goals. If you thrive in a fastpaced environment and possess a knack for problemsolving we invite you to apply and become an integral part of our team.

Your tasks:

Represent the project stakeholders throughout planning development and release processes

Manage the relationship with project stakeholders to identify model and document business process and data requirements

Work with the Platform Support Team to develop release estimates

Assist the Platform Support Team in understanding business and test requirements

Translate the technical complexities to project stakeholders ensuring understanding of design decisions

Develop and modify ServiceNow Workflows UI Components etc.

Perform system and integration testing with sample and live data Monitor Health usage and overall compliance of the application

Manage and resolve 3rd level incidents against ServiceNow applications

Perform routine maintenance to include performance monitoring and error identification/ remediation

Manage Update Set creation and migration

Schedule and verify instance clones

Lead ServiceNow releases upgrade planning and execution

Manage Instance Security User/Group Access/Access Control Lists

Your skills:

At least 5 years of IT support and service delivery experience

Strong skills in the use of Service Management tools

Ability to manage professional relationships and build consensus among competing stakeholders

Recommended trainings:

ServiceNow Foundations eLearning Course (six selfpaced online modules)

ServiceNow System Administration

ServiceNow Advanced System Administration

Knowledge of ITIL framework required

ITIL V3 certification strongly preferred

The ideal candidate will be willing to travel internationally when necessary collaborate globally with support teams show a willingness to learn and have a positive and flexible attitude.