Acting as the first point of contact for company clients
Proactively identify, qualify and win new Data Centre customers
Develop a strategy to win targeted major accounts from ISP competitors
Identify client requirements and prepare a strategic suitable proposal to meet those requirements
Participate in marketing and product development discussions in order to better analyse customer and market IT needs
Keep abreast of the market changes & new technologies, proactively predict and utilize market opportunities towards future business growth.
Identifying potential new clients and business opportunities related to Cloud, IoT, and SAP…
Generating ways to attract new clients, whether through marketing, tailored offers, specific bundles…
Liaising with clients in order to identify their needs and make sure the presales team prepares the proposal with the right requirements
Dealing with client escalations, if any.
Assist the collection team in ensuring that clients pay on time
Communicating client agendas to other members of staff, specially presales and the operations teams
Maintaining a good understanding of clients and their business strategies, and suggest IT and cloud solutions that helps the customers in cutting cost and improve their business
The Coaching Session Fulfilment Rate must be greater than or equal to 90%.
YTD Billed Revenue Achievement must be greater than or equal to 100% of YTD Billed Revenue Target.
The weighted Annual Contract Value of pipeline opportunities related to cloud and datacentre, must be greater than or equal to 3 times the annual New Revenue target.
Be the first point of contact for large specialised, high end or multinational corporate enquirers that have been referred and qualified by Corporate Lead Management
Develop on-going relationship with product managers, solution specialist and development team to identify opportunities for growth within the specific target segments
Providing on the job coaching to Service Account Managers, as required to ensure that knowledge is shared and sales skills are developed.
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