Customer Care Executive - French Market

Are you a techsavvy problemsolver looking for an exciting opportunity to kickstart your career in technical support Do you thrive in fastpaced environments and enjoy helping people navigate complex technology issues If so an amazing opportunity has arisen to join our new client LENOVO!

Tasks

What you will Achieve

The Customer Care Executive is responsible for endtoend process of customerrelated issues. In this role you will communicate with external customers as well as internally to negotiate and resolve claims in a timely manner to ensure ongoing customer satisfaction. You need to demonstrate an understanding of clients needs when it comes to cases that were escalated & thus you will need to address these with the utmost urgency and professionalism.

This vital role will involve direct contact with the customer as well as the crossfunctional business partners. The main objective is customer delight & achievement of targets set within the KPI program.

Requirements

• A fluent level of French & English is a must.
• Excellent communication and customerfacing skills. Ability to interact with customers both by phone & email. Good team player with an ability to work with teams both regionally as well as globally to meet customer requirements.
• Ability to handle pressure when it comes to sensitive/escalated cases (social media Executive Escalations Legal cases).
• Able to manage complex situations involving multiple internal as well as external teams to meet customer expectations.
• Capable to identify process gaps to minimize customer impact & improve internal processes.
• The expectation is on addressing those with respective owners in a constructive manner.

Benefits

What we offer

• Starting date: ASAP
• Contract Type: Permanent.
• Working schedule: Full Time (40 hours per week) 5 days per week
• Working hours: Monday Friday from 9 am to 6 pm.
• Highly competitive base salary of 19000 per annum in addition to:
• 585/day meal voucher (117/month).
• A commuting allowance of 50 per month (600 per annum).
• Monthly incentives based on performance up to 150
• Relocation Package or SignOn Bonus: 600
• Paid 5 extra days (contingency days) per annum in case of emergencies and shortterm absences.
• Hybrid working model in an outstanding work location and facilities in our brandnew offices in Bratislava.
• Fully paid training that optimally prepares you for your job 2 weeks duration (officebased).

Additional Benefits:

• Multisport Card
• Employee Assistance Program Free confidential and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Bestinclass people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.

Who we Are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs of our diverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare#wearecurious#weachievetogether