Open Position: Business Operations & Customer Support Manager (MNC Health & Wellness Company)
An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support Manager to lead the Customer Support Team based in the Kuala Lumpur office.
Key responsibilities include:
- Having more than 8 years of working experience with exposure in either Business Operations Customer Support or Continuous Improvement activities within regional countries
- Maintains and improves daily operations by monitoring ticket system performance and identifying and resolving problems
- Work closely with the team with a strong focus on operational strategies by evaluating team results via ticketing and customer satisfaction survey
- Proactively analyse information from a range of data sources to understand common issues and process related gaps
- Coordinate with the regional stakeholders for project support portfolio development and management setting priorities and incident resolutions as well
- Provide leadership to the team on the adoption of best practices and processes to ensure a high level of customer satisfaction from regional stakeholders
- Good communication leadership and stakeholder management skills
If you are interested please send your CV to for a confidential discussion.
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Please take note that only shortlisted candidates will be notified.
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Requirements
Minimum 5 years related working experience with at least 1 year in a managerial position. Minimum 3 years audit experience is an added advantage. Familiar with IFRS or MFRS. Preferably with financial management and group consolidation experience. Effective verbal and written communication skill. Possess sense of urgency and committed to deliver results within tight deadlines. Proficient in Excel and other Microsoft Office applications. Experience in Microsoft Dynamics GP (accounting system) is an added advantage.Proficient in English and Bahasa Malaysia, both written and verbal.