Employer Active
1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Do you want a meaningful role with a company that is making a real difference to every business Do you want to be involved in one of the most important business operations areas in the world today: eInvoicing Then join our energetic and growing team help us revolutionise an industry.
Experience with online support forums and communities is a plus!
Responsibilities
Provide firstclass customer support to both enterprise and small business end users.
Onboard train and proactively drive product adoption.
Foster an online community for Link4 customers.
Determine the severity frequency and possible workarounds. Work with production and engineering as needed to assess.
Document product changes maintain and improve online product support pages.
Work with the product team to identify opportunities to improve Link4 s offering and reduce the number of support questions and issues.
Requirements
1 or more years working directly with customers to resolve issues (support technical account management or similar)
Comfortable troubleshooting problems with customers over the phone live chat and via email and a natural curiosity about technology
Strong communication and collaboration skills both within the immediate team and with other groups
Strong attention to detail and a sense of humour
Familiarity with supportticketing systems
Preferred Skills
Familiarity with Support platforms like Zoho Desk Project Management tools like JIRA or other bugtracking systems
Prior experience with startups or a high level of flexibility and comfort in a looselystructured environment
A background in coding QA or a similar technical interest is preferred
Experience serving enterpriselevel customers is a plus
Full Time