Technical Support Specialist

Job brief

Were looking for a customercentric Technical Support Specialist to join our growing team! In this role youll be the friendly voice and problemsolving hero for our amazing customers. Youll troubleshoot technical issues answer questions and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.

Responsibilities

• Be the first line of defense for our customers providing exceptional technical support via phone email and chat.
• Actively listen to customer concerns diagnose technical problems efficiently and deliver clear and concise solutions.
• Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
• Document customer interactions and resolutions to ensure consistent and highquality support.
• Stay uptodate on our platforms features and functionalities to provide accurate and relevant information.
• Proactively identify and escalate complex issues to the appropriate technical team.
• Maintain a positive and professional demeanor building trust and rapport with each customer.

Requirements

• Minimum of 1 years of experience in technical support or customer service.
• Strong understanding of computers software and troubleshooting principles.
• Excellent communication and interpersonal skills with the ability to clearly explain technical concepts to nontechnical users.
• Active listening skills and a genuine desire to help customers.
• Ability to work independently and manage multiple tasks efficiently.
• Proficient in using computers and comfortable navigating various software applications.
• Ability to fluently speak write and read in both English and Arabic
• A positive and solutionsoriented attitude.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a fastpaced and dynamic environment.
• Be part of a growing and innovative company.
• Make a real difference in the customer experience.

Remote Work :

No