Dutch Speaking Customer Advisor

Are you fluent in Dutch and passionate about delivering exceptional customer service Join our team in Bulgaria as a Remote DutchSpeaking Customer Advisor in the ecommerce sector. While previous experience is valued its not mandatory as we welcome enthusiastic individuals keen on learning. Plus for candidates relocating from abroad we offer a comprehensive relocation package covering flights to Sofia and accommodation. Enjoy competitive compensation extensive benefits including health and life insurance and numerous opportunities for career advancement.

Responsibilities:

1. Outstanding Customer Support: As a Remote DutchSpeaking Customer Advisor your primary responsibility is to provide outstanding assistance to Dutchspeaking customers across various channels such as email chat and phone. Handle inquiries provide product information process orders and resolve issues efficiently to ensure a positive customer experience.
2. Order Management: Manage customer orders by overseeing processing tracking and resolving any issues. Collaborate with internal teams logistics partners and suppliers to ensure timely order fulfillment.
3. Product Knowledge: Develop a thorough understanding of our products and services to provide accurate information to customers. Stay updated on product features promotions and policies to effectively address customer queries.
4. Issue Resolution: Identify and address customer problems promptly finding suitable solutions. Escalate complex cases as needed to ensure timely resolution and customer satisfaction.
5. Feedback Collection: Gather and document customer feedback suggestions and complaints to identify areas for improvement. Work with crossfunctional teams to implement proactive measures and enhance overall customer satisfaction.

Qualifications:

• Fluent in Dutch (both spoken and written) is required.
• Strong communication skills in English.
• Previous experience in customer service or ecommerce is advantageous but not essential.
• Excellent interpersonal skills and a customerfocused mindset.
• Proactive attitude and adaptability to a fastpaced environment.

Benefits:

1. Competitive Compensation: Receive a competitive salary package based on your qualifications and experience.
2. Relocation Support: For candidates relocating from other locations we provide comprehensive relocation assistance including flights to Sofia and accommodation.
3. Health and Life Insurance: Access comprehensive health and life insurance coverage for you and your dependents.
4. Career Growth Opportunities: Benefit from various opportunities for career advancement within the ecommerce industry. Engage in training programs and mentorship initiatives to support your professional development.
5. Dynamic Work Environment: Join a dynamic and inclusive workplace culture that fosters collaboration innovation and teamwork.
6. WorkLife Balance: Enjoy flexible working arrangements and a supportive environment that promotes a healthy worklife balance.
7. Professional Development: Participate in ongoing training and development activities to enhance your skills and expand your knowledge in customer service and ecommerce operations.

Join Our Team:If youre fluent in Dutch and excited about the prospect of a rewarding career in customer service within the ecommerce industry apply now to become our Remote DutchSpeaking Customer Advisor in Bulgaria. Experience competitive pay comprehensive benefits and numerous opportunities for career growth and development as you contribute to our teams success!

Remote Work :

No