GENERAL MANAGER
Role:
- Manage all the financial activity budgeting and cost control
- Maximize revenue opportunities
- Exceed guest expectations
- Develop a highperforming team committed to delivering clear goals following Companys incentives
- Supervise the team hours worked new hiring and resignation
- Selection interview team training onboarding and development plans
- Control and verification of KPI
- Protect the health safety and wellbeing of guests and colleagues
- Actively working with the marketing department to grow in social media be visible and competitive in the local market
- Improve the company experience and service using the feedback on review sites and make sure to reply to them
Operations
- Monitor staff schedules to program the shifts accordingly throughout the week and control the wages
- Make sure your building is in good repair maintain the workplace and any equipment so that it is safe and works efficiently
- Schedule weekly marketing meetings to grow on the online platforms keeping an eye on the Local competitors and the Restaurants specific area
- Analysis of the trend and adaption to the Local market always be aware of the Calendars events and public holidays
- Schedule weekly manager meetings (FOH and BOH) to create a proactive environment
- Ensure that Restaurant Managers follow opening and closing procedures
- Ensure that staff is always wearing the correct uniform also following companys grooming standards
- Ensure each manager shift is reviewed and handovers/briefings are carried out daily at the established timing
- Coordinate restaurant operations during each shift.
- Ensure Restaurant Managers follow the practice and completion of cleaning schedules with the checklists of each department
Overview and strategy
- Assist in the training of all employees ensuring that they have the necessary skills to perform their duties with maximum efficiency including reaching the incentives
- Ensure following a specific appraisal system to refine the Teams performances
- Design with the HR department a development plan for each of your employees
- Follow the Managers roadmap
- Be involved in the recruitment process.
- Ensure the staff is given appropriate and constant feedback (onetoone chat to be carried out)
- Ensure all the essential training is completed and the new starters with management supervision
Managing Sales and Conversion
- Delivery of sales targets following the designated budget
- The system has to be used effectively by the team to monitor all the sales
- Conversion and maximization of the Covers
Financial Management
- Costs are in line with revenue without compromising the brand.
- Effective supervision of closing and reporting procedures.
- Creating and controlling annual budgeting and updating the monthly forecast with the Area Manager
- Followup and management of KPIs
- Track record of inventory management with Stock Take Online for the food beverage and OS&E
- Knowledge of basic accounting principles and practices to exceed correct food and beverage margins
- GPs Control costs without compromising standards and guest
Customer Service
- Manage staff performance by establishing standards and procedure
- Interact with guests to ensure all inquiries are handled promptly following the company policy
- Develop a culture of actively seeking feedback from guests regularly
- Interact with guests and ensure an efficient flow of service following the Sequence of Service
- Reply to the online reviews
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