Enterprise Customer Success Manager

Enterprise Customer Success Manager

TryHackMe is the fastest-growing online cyber security training platform. Our mission is to make learning and teaching cyber security easier by providing gamified security exercises and challenges. Having only been around for handful of years, we've grown to more than 3 million community members and our growth isn't slowing down! 🥷

About the Role

We are looking for an enthusiastic, strategic and motivated Customer Success Manager (Education) to join our small but growing Customer Success Team ⚡️

Reporting directly to the Head of Customer Success, you will be responsible for developing and executing every aspect of customer success for your portfolio of clients, from onboarding through to renewal and beyond.

Your day-to-day responsibilities will include:

• Responsible for retaining and increasing the ARR of your Enterprise client portfolio
• Be the primary point of contact throughout the customer lifecycle, developing relationships and working closely with customers at all life cycle stages, from onboarding and initial value (adoption) to renewals and expansions.
• Proactively monitoring customer data, including feedback and usage patterns, to identify areas of improvement and develop strategies to increase engagement and satisfaction within the portfolio.
• Conduct regular business reviews and create success plans with customers to ensure their needs are met and uncover opportunities for upselling or cross-selling.

Skills & Experience

• At least 2 years of Customer Success Management within a SaaS or Technology Company - ideally dealing with Enterprise clients
• Excellent verbal and written communication skills
• Interest or background in cyber security (or technology)
• Strong analytical skills
• (Desirable) Previous experience with Customer Success Platforms (ideally ChurnZero)

Benefits & Perks:

💸 Salary - Competitive Salary!

🚣 100% Remote - In a fully digital world, work from anywhere you want!

🕒 Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm)

💻 Tools - a dedicated work laptop + any accessories you need to do your best work.

👕 Swag Pack - start your TryHackMe journey with a branded swag bundle!

💪 Personal Development - £2,500 training budget to acquire certifications, and more.

⛱️ Company Retreat - an annual company retreat, fully paid for by us!

🧡 Health Insurance - if you're in a country that doesn't have public health care.

🍼 Enhanced Maternity & Paternity- an enhanced package on top of statutory requirements.

💸 401k / Pension - TryHackMe makes it easy to for your retirement.

Our Hiring Process

• Stage 1: Brief introductory call with the Hiring Manager
• Stage 2: Scenario-based interview (preparation guidance will be given)
• Stage 3: Final Interview with Co-Founder