Customer Support Specialist Prowly

Job Description

Prowly is a SAAS company with over 10 years of experience creating a product that helps PR professionals tell their brand stories. In 2020 Prowly became a part of Semrush one of the biggest martech companies in the world.

Before you read about the brand new role of Customer Support Specialist role just take a look at our and see what makes us different from other workplaces

What is more we can officially call ourselves of 2023 as we were granted the title thanks to our coworkers engagement and transparency.

If you like contact with people from different parts of the world and would like to prove yourself on the customer service front it is a good thing because we are currently looking for a Customer Support Specialist. Your shift will cover hours from 2pm until 10pm.

Requirements

Your duties will include:

• Providing friendly and dialogueoriented support to Prowly customers
• Responding to Prowly customer inquiries in the following channels: chat email
• Ongoing handling of inquiries and requests sent via Slack
• Assistance in projects carried out in the department or in cooperation with other departments and over time running your own projects

What we expect:

• Any experience in customer service

• Advanced knowledge of English and Polish languages in speaking and writing

• Welldeveloped communication skills

• Creative approach to the implementation of tasks

• Openness to work in a dynamic environment with a lot going on

• Multitasking abilityBonus/nice to have:

• Experience in working on a ticket system

• Knowledge of tools such as HubSpot Jira or Confluence

• US customer service experience

• Experience and understanding of key challenges in businesses based on the SaaS model

What we offer:

• Attractive salary (based on an employment contract) ranges of PLNgross depending on your experience
• Employment contract
• 100% remote work (offices in Warsaw and d are available)
• Flexible hours (depending on the role & team)
• Trust Paid Time Off Take extra paid time off when you need it beyond the allocated number of days
• Mental Health Program (private support sessions PL/EN with therapists/psychologists)
• Additional payment for benefits such as Multisport and Inter Polska Health Insurance
• Opportunity to use development tools (i.e. FRIS Facet5)
• Educational budget
• English language course conducted by native speakers
• A dedicated Buddy who will support you in the first months of work as well as onboarding meetings with all departments
• Integration events: Annual Retreat Event and team building activities
• Referral Program (Recommend a person that can be suitable for a role and receive a bonus)

Heres what the recruitment process looks like:

• Video call with Talent Acquisition Specialist
• Interview with team members and
• For final candidates Interview with HR BP

If you have any questions about this job ad please reach out to

Let us introduce you to Natalia from our CS team:

Prowly is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age disability sex race religion or belief gender reassignment marriage/civil partnership pregnancy/maternity or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.