2024-25 Winter Seaso....
2024-25 Winter Season Front Desk Duty Manager
Posted on :
10-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-05-2024
Job Description
Req ID : 2825785
NISADE are seeking Front Desk Duty Mangers for Niseko Rusutsu and Furano!
NISADE !
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The Front Desk Duty Manager plays a critical role in ensuring the operation of the Front Office runs smoothly during shifts. Front Desk Duty Managers respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Front Desk Duty Managers will assist the Front Office Manager in ensuring all duties of the front desk operation which includes interdepartment communications and staff scheduling are undertaken efficiently and effectively. The Duty Manager should possess strong communication skills and demonstrate effective leadership abilities. We are seeking friendly Japanese and Englishspeaking staff to lead the team.
Key Responsibilities:
- Overseeing and managing the daytoday operations of the front desk
- Verifying and leading regular ongoing communication between Front Office and Guest Services Operations (e.g. managing preshift briefings staff meetings)
- Fostering employee commitment to providing excellent service and required service behaviors in all interactions with guests and employees
- Maintaining positive owner relationships
- Providing a high standard of intuitive service to exceed guest expectations
- Efficient personalized and friendly Checkins / Outs
- Daily management of guest accounts and records
- Making new bookings changes to bookings and cancellations of bookings for accommodation and concierge services such as restaurants ski lessons and rentals
- Prechecking each booking for accurate arrival and departure bookings and concierge services
- Promptly attending to guest requests and enquiries
- Maintaining the reception / lobby area in immaculate condition including common area bathroom
- Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
- Answering telephone email and in house guest enquiries
- Assist with driving / transporting Guests within the village where required
- Log / maintains security of Equipment Keys Lost and Found Items
- Perform other duties as assigned by Management
- Report immediately to the direct supervisor Hotel Manager and/or Front Office Manager for any guest staff damage issues maintenance issue.
- Assist Hotel Manager/Front Office Manager to conduct training for staff
Requirements
- 5 6
- Fluent English speaker
- Experience in a front office customer service or guestbased role
- A genuine interest in resort activities and Japanese culture
- Must have flexible hours
- Excellent interpersonal and communication skills both oral and written with guests as well as colleagues
- Ability to recognise the needs of each guest and suggest personalised services matching their individual needs
- Drivers License
- Standard working days are 5 days per week occasionally up to 6 days per week with additional pay
- A valid Japanese working holiday visa or working rights
Benefits
- Competitive wages
- Staff accommodation available
- Language friendly environment
- Discounts on some resort services and winter activities
- Unique work environment
- Recreation Allowance (Subsidised pass)
- Lots of staff activities ski trips
- Lots of opportunities to ski/snowboard
Requirements 1- 2 AT 5 6 Ability to speak English at a daily conversation level is a plus Ability to read and write Japanese at N1-N2 level Have a valid Japanese working holiday visa or work permit Regular driver's license to drive in Japan (AT limited is acceptable) Flexibility, reliability, and punctuality Physically fit Great interpersonal and teamwork skills Standard working days are 5 days per week, up to 6 days per week Polite and friendly attitude Prioritize cleanliness Staff accommodation available Language friendly environment Discounts on some resort services and winter activitiesUnique work environment Staff meals are provided during work hours
Employment Type
Full Time
Key Skills
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