Employer Active
0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
- NISADE
- E
- GSR
- /
The NISADE Concierge team sets the highest standard of intuitive service and anticipates Guest needs before they realise it. Our Concierge staff are knowledgeable about all things Niseko; be it tours restaurants or lessons.
- Welcoming / greeting each guest; demonstrating high quality approachable eye contact personalised and professional friendliness at all times
- Expert knowledge and current information on products services and availability and sharing information with Front Desk
- Offering personalised recommendations for day trips dining options tailored ski lessons and kids activities
- Promoting winter resort activities local area events and special promotions
- Making new bookings changes to bookings and cancellations of bookings for restaurants ski lessons an rentals
- Maintaining up to date information on snow / wind conditions lift status and being knowledgeable on local mountain
- Maintaining close relationships with agents and service providers throughout the season to ensure NISADE receives the latest and newest information on new products or last minute openings in high demand restaurants
- Answering telephone email and in house guest enquiries directed to concierge
- Assisting Front Desk and GSRs during busy periods with luggage carrying occasional drives or a guest checkin
- Performing other duties as assigned by the supervisor
- Maintaining the reception / lobby area in immaculate condition including common area bathroom
- 5 6
- Strong written and verbal communication skills in addition to attention to details
- Wellpresented and professional appearance
- Competency with computers
- Excellent customer service skills
- Intuition and ability to anticipate guest needs
- A genuine interest in skiing resort activities restaurants and Japanese culture
- A Proactive positive & professional approach
- A desire to assist our guests and visitors to have the best holiday ever
- A highly motivated team player with the ability to multitask
- Show initiative with ability to think on your feet
- Able to maintain control and composure in difficult situations
- Flexibility reliability and punctuality
- Driver s license
- Standard working days are 5 days per week occasionally up to 6 days per week
- A valid Japanese working holiday visa or working rights
- Competitive wages
- Staff accommodation available
- Language friendly environment
- Discounts on some resort services and winter activities
- Unique work environment
- Recreation Allowance (Subsidised pass)
- Lots of staff activities ski trips
- Lots of opportunities to ski/snowboard
Full Time