Customer Care Representative

KEY RESPONSIBILITIES:

• Ensure all customer orders, complaints, queries, feedback, and any other tasks are actioned in a timely manner.
• Answer incoming calls from customers, and internal stakeholders such as Sales Representatives, and support them with a range of enquiries and requirements.
• Provide administrative support to the wider executive and internal teams such as Sales and Accounts
• Liaise with key stakeholders such as warehousing and logistics.

KEY REQUIREMENTS:

• Experience in an Administrative role, using MS Suite
• Prior experience in hospitality, customer service or other customer-facing roles
• Exceptional written and verbal communication skills, with a friendly phone manner
• Ability to work in a fast-paced environment, managing multiple sources of communication, and various tasks simultaneously.