Customer Service Advisor

Shape Your Customer Service Career at Victorian Plumbing!

Do you thrive on building positive customer experiences Are you passionate about problemsolving and exceeding expectations Then we want YOU on our awardwinning Customer Service team at Victorian Plumbing!

Make a Splash in a Supportive Environment

Were looking for enthusiastic individuals who share our commitment to exceptional customer service. Youll play a pivotal role in ensuring every customer interaction is positive and memorable. Our friendly and supportive team environment will empower you to develop your skills and build a rewarding career.

What Makes a Splash Here

• Varied Schedule: Maintain a healthy worklife balance with our 4week shift rotation offering weekends off and predictable hours.
• Stellar Benefits Package: Enjoy a competitive salary monthly bonuses generous annual leave (increasing with tenure!) and a comprehensive health and wellbeing package including free onsite gym facilities healthcare cash plans and an employee assistance programme.
• Career Progression Opportunities: Were passionate about helping our colleagues grow! Explore exciting opportunities to advance your skills and build a successful career with us.
• Fun & Rewarding Perks: Unwind with free tea & coffee subsidised fresh food options and high street discounts at your favourite brands!
• Thriving Culture: Be part of a team that fosters collaboration recognition and a genuine sense of belonging.

Youll Make a Difference By:

• Building rapport and engaging with customers via phone email and live chat.
• Championing customer satisfaction by exceeding expectations and resolving enquiries effectively.
• Staying current with our products services and policies to provide expert advice.
• Collaborating with the team to identify and share best practices.
• Working collaboratively to achieve key performance indicators (KPIs) and service level agreements (SLAs).
• Demonstrating exceptional communication and interpersonal skills with a focus on active listening and empathy.
• Maintaining accurate records within our systems.

Do you have what it takes to BOSS your Career with us

Were seeking individuals with experience in a contact centre or customer service environment. Youll be computer literate with a knack for multitasking and navigating various systems. Most importantly youll possess a genuine passion for helping others and a desire to create positive customer experiences.

Ready to join our vibrant team Apply today!
Location: Head Quarters Skelmersdale WN8 9UU

Working Hours: 40 per week (on a 4week shift rotation)

2 weeks of 08:0016:30 1 week of 09:3018:00 1 week of 12:3021:00. Only 1 weekend in 4 worked: 08:3017:00 Saturday and 09:3018:00 Sunday. When working a weekend a day off in the week is given either side of that weekend.

At VictorianPlumbing.co.uk Were committed to creating a fair and enriching workplace environment that fosters respect and celebrates our differences. This means we dont discriminate based on factors like sex religion political beliefs race age sexual orientation marital status disability gender reassignment or whether youre expecting a child or have recently given birth.

As a Disability Confident Committed Employer we strive to ensure our recruitment process is accessible to all. If you require any adjustments to participate in the application process please dont hesitate to let us know at your earliest convenience.