Customer Representative for Media and Entertainment Company French Speaker

Are you already living in Portugal and willing to work in Customer Service Do you have a native level of French and a good command of English Do you want to start and develop your career in an international and multicultural company Check this out!

Tasks

Your responsibilities and impact as a Customer Service Representative will be:

• Provide support to customers by responding to inbound requests via social media chats emails and calls (small percentage)
• Query Types: Subscription invoicing tech troubleshooting
• Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken.
• Ensure excellent customer satisfaction by responding in an appropriate and friendly manner

Requirements

Skills qualifications and interests you need to succeed in this role:

The company is recruiting on soft skills regardless of your field of studies they will train you on every aspect of the job. Are you customer service oriented have good communication skills proactive and team player Then they might have an opportunity for you to join them!

• You are a native French speaker (this is a must!) a good level of English (B2 minimum)
• You are already based in Portugal (we can only recruit below Coimbra till Algarve)
• You are motivated and committed to your work
• You have no troubles with writing in French
• You are a team player and willing to work with many other nationalities
• Previous experience in Customer Service experience is a plus

Benefits

Whats in it for you

• A fulltime job and 6 months temporary contract
• Salary: 890 gross per month x 14 salaries per year performancerelated bonus up to 100 monthly meal voucher of 723 per working day
• Schedule: available to work in rotative shifts from Monday to Sunday between 8AM and 9PM

Your Future Company:
Started up by 2 French entrepreneurs in the year 2000 the Company has become an international Customer Experience Specialist with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon they are taking care of the customer service experiences on behalf of some of the worlds most progressive brands mainly from the Travel and Tourism Industry.