Level 3 Helpdesk Ortigas Onsite Morning AU Shift

• Provide 3rdlevel support and manage escalations when required.
  
• Design new LAN and WAN IT system configurations
  
• Maximize network performance by monitoring performance and troubleshooting problems and outages on the network.
  
• Schedule and manage system software upgrades and patch management of core devices.
  
• Utilizing multiple sources for information investigate and resolve network faults while communicating the status of the issues to the client and internal management.
  
• Secure network systems by establishing and enforcing security policies and implementation of security devices and software.
  
• Monitor administer upgrade and configure firewall environments.
  
• Monitor and ensure firmware on client devices is up to date.
  
• Configuration of routers and switching equipment for voice and data services.
  
• Remote technical support to local and international clients.
  
• Hardware & Software Support.
  
• Liaise with project managers sales consultants IT software and hardware vendors in order to deliver costeffective IT solutions.
  
• Client systems management.
  
• Client relationship management.
  

Requirements

• Bachelor s/College Degree specializing in Information Technology Service Desk or equivalent
  
• Minimum of 3 years relevant experience in a global MSP environment
  
• With L3 proficiency but can still be able to handle L1 and L2 concerns
  
• Knowledge in network engineering security cloud patches and monitoring.
  
• Basic networking troubleshooting and understanding (VLAN Firewalls Routing).
  
• Experience and competency using Word Excel Microsoft Outlook and Google Suite products
  
• The ability to handle multiple clients with different requirements and environments is necessary.
  
• Professional work experience in team building and project management.
  
• Advanced education and application of business analysis techniques and strategy.
  
• Professional experience and a highlevel understanding of working with various operating systems and their implications.
  
• Ability to work together with teams from several departments to facilitate the orderly execution of a proposed project plan.
  
• Relevant certifications (e.g. Microsoft Certified: Azure Administrator Cisco Certified Network Professional) are advantageous