Head of Customer Success Sweden amp Norway

Working at Mercell

At Mercell were on a mission to revolutionise public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.

With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together lets shape the future and create real value for society one innovative solution at a time.

Your mission:

As the Head of Customer Success you will have an exciting and impactful role where you will develop and cultivate relationships with our public sector clients with a strong emphasis on customer retention and customer satisfaction. You will be responsible for overseeing managing and developing all customer success activity with public sector client organizations for the market Sweden and Norway. Being in charge of our customer portfolio and overseeing the strategies to best connect with our customers in addition to managing and prioritising the project workload are key areas for this role.

We see the following qualities as important to thrive and evolve in this role:

• Positive attitude taking initiative

• Bringing people together and empower them

• Strategic thinking skills

• Clear communication skills

• Ability to inspire and convince others

• Accountable and thorough

• Analytical skills

• Curious and a fast learner

• Problem solver
  

What We Need:

• Demonstrable experience in customer success or consultancy related positions

• Experience in leading a team

• You are familiar with working with Customer Success Tools CRM systems customer analysis and strategies

• You have natural leadership skills and are comfortable with motivating and developing your team.

• Fluency in English and Swedish and/or Norwegian both written and spoken

• Having affinity with IT and experience within public tendering and procurement is a plus.
  

But we want to hear from you! You are the specialist here and we would like to get to know your perspectives on this role and the tasks ahead. We believe that your insight and your ability to understand the business needs and to combine that with your specialist skills will be crucial for this role.

Start date: As soon as possible
Duration: Full time Permanent
Working hours: Office hours Hybrid/remote.
Location: Flexible. Preferably Norway or Sweden
Application Deadline: 24.05.2024. However do not wait to submit your application we will read applications and talk to potential candidates as we receive them.

What we offer

As a fast growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support worklife balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see to get more insights on what to expect of perks benefits and culture when joining Mercell.

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