After Sales Regional Service Representative Norway

About the role:

Due to the expansion of our successful European growth BYD Europe is looking for an NEV enthusiastic and selfdriven regional after sales representative for Passenger Cars. In this exiting position you will play an important role in setting up the after ales activities in Norway.

As the Regional After Sales Representative Passenger Cars you are responsible for building and maintaining a strong and customer focused After Sales service level in the designated region or country. You support the network of local dealers and dealer groups focusing on high quality and mutual satisfaction. You play an important role in developing implementing and maintaining service products and After Sales propositions. You ensure that the service procedure is carried out correctly and performs all administrative tasks needed.

This role reports directly to the Regional Manager After Sales Passenger Cars Europe.

Role Responsibilities:

• Drive and support dealer partners service network management with service preparation monitoring and managing the aftersales business plan and steering the dealer partners continuous service level improvement.
• Planning and organizing regular dealer visits meetings workshops and other activities with regional partners. Be responsible for the aftersales projects development execution and assessment.
• Ensures the localization and implementation of the BYD aftersales policies and standards in the network to ensure the setup of a strong BYD service network. Secure the quality of our service network by timely training tooling and other supportive materials and programs.
• Owns and continuously improves all authorized repairers/service centers KPIs. In collaboration with our Chinese and European HQ creates implements and ensures regular ad hoc performance reporting.
• Ensure implementation of our customercentric approach and unique BYD customer experience at dealer partners. Regional customer satisfaction (NPS from service) collects and analyzes service/ maintenance data assists partners to resolve customer complaints and negative feedback in time. Also support and monitor partners CX process improvement by a Voice of Customer focused supported by local call center setup.
• As an expert in aftersales support and communicate with technical support quality and warranty team with critical issue handling quality investigation and training arrangement.
• Coordinate the spare parts deliveries in close cooperation with the parts supply chain team and steering parts service level improvement.
• Working with dealer partners to achieve monthly quarterly and annual after sales objectives and KPIs.
• Travels across the region/ country as needed to support day to day after sales business and ensure close relationship with dealer partners. Any other reasonable duties requested by line manager.

Essential Criteria & Experience:

• Willing to travel on a very frequent basis within the country/ region and abroad including potential trips to the Netherlands and China indication 25% of your time.
• HBO (bachelor or master) working and thinking level acquired by education or work experience.
• 5 years of experience in a similar role in automotive/ Emobility within importer or OEM.
• Organized with communication skills and an understanding of differences between countries cultures regulations. Selflearning the ability to discover and solve problems.
• Excellent written and verbal communication skills in Norwegian language and English is a must Chinese is a plus.
• Highlevel attention to details time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

We offer:

• Performance and experiencebased competitive remuneration
• Department & company wide teambuilding events
• An exciting opportunity to be part of the European transition to Zero Emissions transportation and decarbonization of the economy.

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.