Support Specialist
Posted on :
04-09-2024
Employer Active
1 Vacancy
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Job Description
- Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you.
- We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts.
- Our communication systems and management style were built to optimize your work experience.
- Join our advanced technical support team to see how we’re transforming customer support.
What You Will Be Doing
- Solving complex customer problems that our AI bot was unable to help them with
- Asking insightful questions that get to the root cause of the customer’s problem
- Generating solutions using your product knowledge and our knowledge bases
- Spending 25% of your time learning about new products, features, & solutions
- What You Won’t Be Doing
- Getting bored answering simple questions for the same product each day
- Working on easy or simple tickets, such as resetting passwords
- Working alone and avoiding live customer interaction
- Analyzing, writing, or debugging source code
- Support Specialist Key Responsibilities
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
- Basic Requirements
- Professional experience leveraging LLMs, such as ChatGPT, Gemini, Grok, or Claude, to automate manual tasks and boost productivity
- Enough coding experience to pass a basic coding test (i.e. bug fixes)
- Availability to work any shift we assign you
Employment Type
Full Time
Department / Functional Area
Key Skills
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