L3 Desktop Support E....
L3 Desktop Support Engineer
Posted on :
08-05-2024
Employer Active
1 Vacancy
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Job Description
1. Handling end user support calls/Emails.
2. Password management.
3. Identify and diagnose issues and problems in End user devices such as desktops/laptops and Mobile devices.
4. Installation and support of software s such as o365 adobe IE etc.
5. Good knowledge in ticketing tools such as fresh desk service now or any other.
6. Basic knowledge In troubleshooting of outlook internet issues driver issues printer issues and drive issues.
7. Basic knowledge in ITIL process.
8. Routing of tickets to proper support groups and/ or escalation and follow up as needed.
9. Keep users informed of the status of services incidents and requests.
10. Send timely reports to customer and management.
11. Infrastructure monitoring and alerting.
2. Password management.
3. Identify and diagnose issues and problems in End user devices such as desktops/laptops and Mobile devices.
4. Installation and support of software s such as o365 adobe IE etc.
5. Good knowledge in ticketing tools such as fresh desk service now or any other.
6. Basic knowledge In troubleshooting of outlook internet issues driver issues printer issues and drive issues.
7. Basic knowledge in ITIL process.
8. Routing of tickets to proper support groups and/ or escalation and follow up as needed.
9. Keep users informed of the status of services incidents and requests.
10. Send timely reports to customer and management.
11. Infrastructure monitoring and alerting.
Requirements
The candidate must be able to speak in Chinese and English
The candidate must be willing to Work in 1st shift 6 am to 3 pm IST.
Windows 710 Microsoft Active Directory utilization of GPOs MS Office 365
PC hardware installation and troubleshooting Enterprise antivirus solutions
Helpdesk ticketing systems.
Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
Proven analytical troubleshooting and problem solving skills.
Proven ability to multitask effectively determine priorities and meet SLA s.
Excellent communication relationshipbuilding and internal customer service skills.
Adaptable and flexible in a fastchanging industry and work environment.
PC hardware installation and troubleshooting Enterprise antivirus solutions
Helpdesk ticketing systems.
Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
Proven analytical troubleshooting and problem solving skills.
Proven ability to multitask effectively determine priorities and meet SLA s.
Excellent communication relationshipbuilding and internal customer service skills.
Adaptable and flexible in a fastchanging industry and work environment.
The candidate must be able to speak in Chinese and English The candidate must be willing to Work in 1st shift 6 am to 3 pm IST. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365 PC hardware installation and troubleshooting, Enterprise anti-virus solutions Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem- solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment.
Employment Type
Full Time
Key Skills
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