Floor Manager Call Centre
Posted on :
07-05-2024
Employer Active
1 Vacancy
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Job Description
A Telemarketing Floor Manager is responsible for overseeing the daily operations of a telemarketing team ensuring effective sales and lead generation activities and managing the performance of telemarketing agents on the floor.
Responsibilities:
Team Leadership:
Supervise and manage a team of telemarketing agents providing guidance training and performance evaluations.
Foster a positive and motivated work environment to boost team morale and productivity.
Campaign Execution:
Plan coordinate and execute outbound telemarketing campaigns to achieve sales and lead generation targets.
Monitor campaign progress call volume and agent performance.
Performance Management:
Set individual and team targets for call volume conversions and other relevant metrics.
Provide coaching feedback and performance evaluations to agents to improve outcomes.
Data Analysis and Reporting:
Analyze call data and campaign results to identify trends areas for improvement and opportunities for optimization.
Prepare regular reports on team and campaign performance for management.
Agent Training and Development:
Design and deliver training programs to enhance agent s product knowledge sales techniques and customer interaction skills.
Conflict Resolution:
Address agent concerns and resolve conflicts promptly and effectively.
Provide solutions to challenges that may arise during campaign execution.
Requirements
Skills & Qualifications:
- Leadership and team management abilities.
- Excellent communication skills both verbal and written.
- Strong analytical and problemsolving skills.
- Customercentric mindset and understanding of effective sales techniques.
- Datadriven decisionmaking based on campaign metrics.
- Conflict resolution and interpersonal skills.
- Proficiency in call center software and CRM systems.
- Time management and organizational skills.
- Ability to adapt to changing campaign requirements and dynamics.
Telemarketing, Lead Generation, Campaign Metrics, CRM systems, Sales Technique
Employment Type
Full Time
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