Implementing and delivering the rolling stock business strategy, measuring and communicating achievements and business plan through regular reviews; implementing strategic operational efficiency/productivity opportunities to increase margin and meet anticipated customer service needs.
Engaging with Rolling Stock HQ Engineering Organisation and Siemens AG for both reactive and proactive fleet improvements. Establishing budgets, short- and long-range objectives and criteria for monitoring progress and measuring success.
Customer relationship management and continually improving customer satisfaction.
Driving process optimisation and continuous improvement to meet efficiency targets.
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