Network Engineer Enterprise and Cloud Infrastructure

• Responsibilities: Develop and execute network infrastructure designs to ensure effective and reliable organizational communication.
  
• Key Performance Indicators (KPIs):
  

• Timely implementation of network designs.
  
• Increase in network efficiency postimplementation.
  

Network Maintenance and Support

• Responsibilities: Regularly monitor and maintain network performance executing necessary updates or modifications to maximize performance and security.
  
• KPIs:
  
  1. Network uptime target of 99.95%.
     
  2. Scheduled completion of maintenance tasks.
     

Security Management

• Responsibilities: Define and implement security policies manage firewalls user access and intrusion detection systems to protect the network.
  
• KPIs:
  
  1. Adherence to security standards and regulatory compliance.
     
  2. Average time taken to address vulnerabilities.
     
  3. Number of security exemptions granted.
     
  4. Average duration that vulnerabilities remain open.
     

Troubleshooting

• Responsibilities: Quickly identify and resolve network issues to minimize operational disruptions.
  
• KPIs:
  
  1. Average time to resolve network incidents.
     
  2. Rate of successful incident resolutions.
     

Capacity Planning

• Responsibilities: Analyze and model network capacity to build a highperformance resilient network.
  
• KPIs:
  
  1. Increase in network capacity utilization.
     
  2. Successful network upgrade implementations.
     

Vendor Management

• Responsibilities: Collaborate with vendors and IT teams for troubleshooting hardware setups and network upkeep.
  
• KPIs:
  
  1. Adherence to vendor service level agreements (SLAs).
     
  2. Effective vendor interactions and problem resolutions.
     

Documentation and Compliance

• Responsibilities: Maintain detailed records for network configurations and operations ensuring adherence to legal and organizational standards.
  
• KPIs:
  
  1. Compliance with documentation protocols.
     
  2. Resolution of compliance discrepancies.
     

Network Performance Monitoring

• Responsibilities: Continuously assess network performance to identify and rectify any inefficiencies or bottlenecks.
  
• KPIs:
  
  1. Improvement in network performance metrics.
     
  2. Identification and resolution of network bottlenecks.
     

Training and Mentorship

• Responsibilities: Educate team members on network operations troubleshooting techniques and best practices.
  
• KPIs:
  
  1. Quantity of training sessions delivered.
     
  2. Satisfaction rate with the provided training among team members.
     

Emerging Technologies

• Responsibilities: Stay informed of and integrate the latest network technologies to enhance the organization s network infrastructure.
  
• KPIs:
  
  1. Integration of new technological advancements into the network.
     
  2. Attendance at industry events or achievement of new certifications.
     

Team Collaboration

• Responsibilities: Engage in interdisciplinary projects to improve system integration and collaborative efforts.
  
• KPIs:
  
  1. Participation in significant crossfunctional projects annually.
     

Miscellaneous and General

• Responsibilities: Fulfill any other assigned duties related to job function.
  
• KPIs:
  
  1. Completion rate of miscellaneous duties.
     
  2. Overall job satisfaction concerning miscellaneous responsibilities.
     

Requirements

Knowledge

Area Description

1. Networking Concepts Strong understanding of networking concepts such as IP addressing subnetting routing switching and the OSI network model.

2. Network Security Knowledge of network security practices including firewalls intrusion detection systems antivirus software authentication systems log management and content filtering.

3. Network Protocols Proficiency with network protocols like TCP/IP HTTP DNS SSL BGP and OSPF.

4. Network Hardware Familiarity with the function and setup of network hardware including routers switches bridges modems and adapters.

5. Network Performance

Tuning Knowledge of network performance tuning and capacity management techniques.

6. Cloud Networking Knowledge of cloudbased networking and managing network resources in cloud environments such as AWS Google Cloud and Azure.

7. Networking Monitoring

Tools Experience with network monitoring and management software like SolarWinds Nagios or Zabbix.

8. Wireless Networking Understanding of wireless networking principles and protocols including WiFi and Bluetooth.

9. Network Troubleshooting Proficiency in network troubleshooting diagnostic and repair techniques.

10. IT Service Management

Frameworks Knowledge of IT service management frameworks and processes such as ITIL (Information Technology Infrastructure Library).

2. Qualification

Type of Qualification Description

1. Education A bachelors degree in Computer Science Information Technology Network Engineering or a related field is required.

2. Certifications Network certifications such as Cisco Certified Network Professional (CCNP) Cisco Certified Internetwork Expert (CCIE) or CompTIA Network are highly desirable. Certification in cloud networking like AWS Certified Advanced Networking or Google Professional Cloud Network Engineer could be beneficial.

3. Specialised Knowledge Specific knowledge in certain areas (like IPv6 SDN etc.) could be required depending on the organisations network infrastructure.

4. Other Certifications ITIL or Cobit.

3. Experience:

Type of Experience Description

1. Network Engineering Proven experience in managing and configuring enterprisewide LANs WANs WLANs VPNs etc.

2. Network Design and

Implementation Extensive experience in designing implementing and troubleshooting complex networks.

3. Network Monitoring and

Analysis Experience in network monitoring performance analysis and system optimization.

4. Vendor Management Experience in managing relationships with vendors service providers and contractors.

5. Project Management Demonstrated ability to manage networkrelated projects ensuring project objectives efficient and effective completion.

6. Network Security Experience with network security measures including firewalls antivirus software intrusion detection systems etc.

7. Cloud Networking Experience with cloudbased networking and related technologies particularly in a hybrid cloud environment.

8. Industry Experience Depending on the industry specific networkrelated experience may be required (e.g. experience with healthcare or financial networks may be necessary for roles in those industries).

4. Technical Skills:

Type of Skill Description

1. Networking Knowledge Strong knowledge of networking protocols and technologies such as TCP/IP DNS DHCP VLAN etc.

2. Network Hardware Familiarity with network hardware like routers switches modems access points and firewalls from various vendors.

3. Network Security Skills in network security protocols and systems including firewalls VPNs intrusion detection systems and network access controls.

4. Troubleshooting Ability to identify diagnose and resolve networkrelated problems quickly and effectively.

5. Network Monitoring Tools Experience with network monitoring and management tools like SolarWinds Nagios Wireshark etc.

6. Cloud Networking Skills in cloud networking technologies including Software Defined Networking (SDN) Network Functions Virtualization (NFV) etc.

7. Scripting Basic scripting skills (Python Bash) for network automation tasks.

8. Virtualization Familiarity with network virtualization and containerization technologies such as VMware HyperV Docker etc.

9. IT Service Management

Frameworks Familiarity with IT service management frameworks like ITIL (Information Technology Infrastructure Library).

5. Personal Attributes/Behavioral Competencies

Competency Description

1. Problemsolving Skills The ability to analyze and resolve complex networking issues quickly and effectively.

2. Detailoriented Attention to detail in all aspects of work. This includes careful planning and execution of tasks meticulous documentation and diligent troubleshooting.

3. Communication Skills Excellent verbal and written communication skills. Able to explain technical details in a manner understandable to nontechnical team members and stakeholders.

4. Teamwork and Collaboration Ability to work well in a team collaborate effectively and contribute positively to a teamoriented environment.

5. Continuous Learning Strong desire and ability to learn continuously and improve skills. This includes obtaining relevant certifications and keeping uptodate with industry trends.

6. Customer Focus Strong understanding of the importance of meeting customer needs and maintaining high levels of customer satisfaction. Ability to interface effectively with endusers and manage their expectations.

7. Adaptability The willingness and ability to adapt to new technologies systems and practices as they emerge

8. Stress Management Ability to work well under pressure especially when dealing with network issues that can impact the entire organization.

9. Time Management Ability to prioritize tasks and manage time effectively especially when dealing with multiple incidents or projects.

10. Ethics and Integrity Maintaining high ethical standards demonstrating honesty and integrity in all actions.