Housekeeping Coordinator

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

As a Housekeeping Coordinator, you will play a critical role in ensuring the cleanliness, organization, and overall efficiency of housekeeping operations within our establishment. Your attention to detail, leadership skills, and dedication to maintaining high standards will contribute to providing exceptional guest experiences.

What Is In It For You

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!
  

Key Responsibilities

• Supervise and lead the housekeeping team, providing guidance, support, and training as needed.
• Assign tasks and schedules to housekeeping staff to ensure timely completion of duties.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with standards.
• Coordinate with other departments, such as maintenance and front desk, to address guest requests and ensure seamless operations.
• Monitor inventory levels of cleaning supplies and equipment, and coordinate with procurement to replenish as needed.
• Handle guest complaints or issues related to housekeeping, and take appropriate actions to resolve them in a timely and satisfactory manner.
• Maintain records and reports related to housekeeping activities, including room occupancy and cleanliness scores.
• Implement and enforce safety and sanitation protocols to ensure a healthy and safe environment for guests and staff.
• Stay updated on industry trends, best practices, and regulations related to housekeeping operations.
  

Qualifications

• Previous experience in a housekeeping supervisory or coordinator role within the hospitality industry is preferred.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Proficiency in housekeeping software and Microsoft Office suite.
• Knowledge of safety and sanitation regulations and practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.