Housekeeping Attendant

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Housekeeping Attendant

As a Housekeeping Attendant, you play a pivotal role in ensuring our guests experience a comfortable and pristine environment during their stay at our pre-opening resort. Your attention to detail and commitment to cleanliness contribute to the overall satisfaction of our guests.

What Is In It For You

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!
  

Key Responsibilities

• Room Preparation: Ensure the cleanliness and readiness of guest rooms, including making beds, replenishing amenities, and arranging furniture to meet established standards.
• Cleaning Procedures: Perform cleaning tasks in various areas of the resort, such as corridors, lobbies, and public spaces, using appropriate cleaning agents and equipment.
• Attention to Detail: Pay meticulous attention to detail when cleaning, organizing, and arranging guest rooms and public areas, maintaining the highest standards of cleanliness.
• Inventory Maintenance: Monitor and report the status of cleaning supplies and amenities to the Housekeeping Supervisor to ensure adequate stock levels for daily operations.
• Guest Interaction: Respond promptly to guest requests for additional services or amenities and assist in resolving any concerns or issues related to housekeeping.
• Team Collaboration: Work collaboratively with fellow housekeeping attendants and other departments to ensure efficient and smooth resort operations.
  

Qualifications

• Physical Stamina: Ability to perform physically demanding tasks, including lifting, bending, and standing for extended periods.
• Detail-Oriented: Strong attention to detail to ensure all aspects of room preparation and cleaning meet or exceed guest expectations.
• Team Player: Willingness to collaborate with the housekeeping team and other departments to create a positive and cohesive work environment.
• Customer Service: Basic understanding of providing excellent customer service to enhance the overall guest experience.
  

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.