Technical Support Engineer
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Job Description
- Respond to technical customer requests in accordance with our SLAs and own them until resolution.
- Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.
- Proactively identify, develop and maintain support knowledge documentation.
- As part of a global support team, working on establishing operational protocols and standards
- Working in an on-call environment
Would be great if you brought this to the role
- 2+ years of experience in a technical customer support role
- Experience in supporting and troubleshooting applications build on blockchain
- Excellent communication skills in English
- Deep understanding of L2 solution, L2 Transaction Lifecycle, along side of understanding Ethereum, web3 development, and the blockchain ecosystem
- Understanding key concepts of zkEVM and its ecosystem, especially zkRollup related technologies is highly desirable.
- Broad awareness and understanding of Web3 and DeFi, capability of translating technical concepts in the crypto space into simple terms
- Understanding and familiarity with web3 dev framework (Hardhat, Foundry, Remix, etc.)
Employment Type
Full Time
Department / Functional Area
Key Skills
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