ServiceSupportApplication EngineersTechnicians Skudai Johor
Posted on :
26-04-2024
Employer Active
1 Vacancy
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Job Description
Serve as the primary point of contact for customers providing timely and accurate technical support for company products and applications
Diagnose and resolve complex technical problems utilizing your expertise and resources to identify root causes and provide effective solutions
Collaborate with internal teams including engineering and product F18 development to escalate and resolve advanced technical issues
Provide product training and guidance to customers ensuring they have a thorough understanding of company products capabilities and features
Stay up to date with product updates industry trends and emerging technologies to effectively support customers and provide valuable insights
Participate in the continuous improvement of support processes and resources contributing to the development of knowledge bases FAQs and troubleshooting guides
Collaborate with crossfunctional teams to relay customer feedback identify opportunities for product enhancements and contribute to product roadmap discussions
Requirements
Bachelors degree in Mechanical Engineering or a related technical field
Proven experience in technical support or application engineering preferably in an automation industry
Strong technical knowledge and understanding of software and hardware applications
Excellent problemsolving and analytical skills with the ability to diagnose and resolve complex technical issues
Exceptional communication skills both verbal and written with the ability to explain technical concepts to nontechnical individuals
Customerfocused mindset with a passion for delivering outstanding support and building positive relationships
Strong organizational skills with the ability to prioritize and manage multiple customer inquiries simultaneously
Proficiency in using support tools ticketing systems and remote troubleshooting software
Ability to work effectively in a team environment and collaborate with crossfunctional teams
Adaptability and flexibility to work in a fastpaced and evolving technical environment
Employment Type
Full Time
Company Industry
Key Skills
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