ServiceSupportApplication EngineersTechnicians Skudai Johor
نُشرت في :
26-04-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Serve as the primary point of contact for customers providing timely and accurate technical support for company products and applications
Diagnose and resolve complex technical problems utilizing your expertise and resources to identify root causes and provide effective solutions
Collaborate with internal teams including engineering and product F18 development to escalate and resolve advanced technical issues
Provide product training and guidance to customers ensuring they have a thorough understanding of company products capabilities and features
Stay up to date with product updates industry trends and emerging technologies to effectively support customers and provide valuable insights
Participate in the continuous improvement of support processes and resources contributing to the development of knowledge bases FAQs and troubleshooting guides
Collaborate with crossfunctional teams to relay customer feedback identify opportunities for product enhancements and contribute to product roadmap discussions
Requirements
Bachelors degree in Mechanical Engineering or a related technical field
Proven experience in technical support or application engineering preferably in an automation industry
Strong technical knowledge and understanding of software and hardware applications
Excellent problemsolving and analytical skills with the ability to diagnose and resolve complex technical issues
Exceptional communication skills both verbal and written with the ability to explain technical concepts to nontechnical individuals
Customerfocused mindset with a passion for delivering outstanding support and building positive relationships
Strong organizational skills with the ability to prioritize and manage multiple customer inquiries simultaneously
Proficiency in using support tools ticketing systems and remote troubleshooting software
Ability to work effectively in a team environment and collaborate with crossfunctional teams
Adaptability and flexibility to work in a fastpaced and evolving technical environment
نوع التوظيف
دوام كامل
المجال
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
