Job Title: CRM Analyst
Location: Lansing MI
Duration: 12 Months Contract
Duties & Responsibilities:
- Reviews analyzes and evaluates business systems and user needs.
- Triage user requests and tickets assign priority and severity and communicate effectively to all stakeholders.
- Maintain and prioritize CRM inbox communications.
- Draft and send communications to users and specific audiences related to business process upgrades timelines system changes or anything relevant to the system.
- Formulates systems to parallel overall business strategies.
- Prepares solution options risk identification and financial analyses such as cost/benefit ROI buy/build etc.
- Writes detailed description of user needs program functions and steps required to develop or modify computer programs.
- Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
- Assist with developing and drafting RFPs.
- Assist in deployment and management of enduser reporting tools and platforms.
- Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
- Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
- Reviews analyzes and evaluates business systems and user needs.
- Formulates systems to parallel overall business strategies.
- Relies on limited experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- Works under general supervision; typically reports to a project manager.
- Attends all BH CRM meetings as appropriate and assigned.
Qualifications/Requirements:
- Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
- Familiar with industry standards (including Legacy Core and Emerging technologies) business process mapping and reengineering.
- A certain degree of creativity and latitude is required.
- Has knowledge of commonly used concepts practices and procedures within a particular field.
- Familiar with relational database concepts and clientserver concepts.
- Ability to organize evaluate and present information effectively.
- Ability to analyze synthesize and evaluate a variety of data for use in program development and analysis.
- Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
- Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word Excel PowerPoint Outlook).
- Ability to meet competing deadlines.
- Strong data management skills.
- Experience in process improvement project management and data management