Customer Support Representative-III

Job Title: Customer Support RepresentativeIII ID 6110

Location: Remote

Duration: 3 Months

About the Team Bbot is on a mission to make operating a hospitality business a whole lot easier.

Our innovative platform has all the tools merchants need all in one place reliable online ordering reporting & analytics targeted marketing and more.

This position requires a flexible schedule to work any days of the week needed based on team scheduling and any time between the hours of 12pm and 12am PST

About the Role The Bbot Customer Support team currently offers 365/12/7 coverage from 9am9pm EST.

You must be flexible to work mornings nights weekdays and/or weekends.

Shift times may be subject to change as we expand our team! We primarily manage our ticket queue via email and text message and provide phone or video support upon request or as needed.

Youll be a strategic problem solver and become a subject matter expert in all things Bbot!

You will be the first line of defense (Tier 1) for all merchant customer partner and internal postsales escalations ensuring that Tier 1 & Tier 2 Support work together seamlessly to provide an exceptional service experience when something goes wrong.

Tier 1 is primarily responsible for supporting the merchants that use Bbots ordering platform and will help identify and troubleshoot a wide range of issues such as menu settings customer UI configurations ticket printing & routing and reporting reconciliation.

To succeed in this role you will need to have strong communication troubleshooting and organizational skills and a constant desire to never stop building your knowledge of our evergrowing product suite.

Youre excited about this opportunity because you will

Be an early part of a collaborative team that prides itself with worldclass customer service for an innovative and industry leading technology platform Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points

Address merchant issues with empathy and urgency ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success

Develop a deep expertise in Bbots product suite processes systems tools and how to diagnose and resolve an issue.

You have a Bachelors degree or equivalent amount of work experience

2 years of work experience in a related role in technology hospitality or customer support

Bonus Points for Familiarity with Toast Square Upserve Micros Aloha NCR or Revel POS Familiarity with GSuite Slack Atlassian Salesforce