ServiceNow TSM and BPC Consultant

**Responsibilities**: Collaborate with clients to understand their business processes and requirements. Design and implement ServiceNow solutions with a focus on Customer Service Management (CSM) and Field Service Management (FSM) modules. Customize ServiceNow applications to meet specific business needs including configuring workflows forms and reports. Provide technical guidance and support to clients throughout the implementation process. Conduct workshops and training sessions to educate clients on ServiceNow best practices. Work closely with crossfunctional teams to ensure successful project delivery.
**Requirements**: Bachelors degree in computer science Information Technology or related field. Minimum of 8 years of experience working with the ServiceNow platform. Proven experience in implementing and customizing ServiceNow CSM and FSM modules. Strong understanding of IT Service Management (ITSM) principles and best practices. Experience with JavaScript HTML CSS and other web technologies. Excellent problemsolving skills and attention to detail. Strong communication and interpersonal skills with the ability to interact with clients at all levels of the organization. ServiceNow certifications: CISCSM CISFSM are required. Experience with other ServiceNow modules like Telecommunication Service Management (TSM) is a plus.