Customer Service Manager
Posted on :
19-12-2024
Employer Active
1 Vacancy
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Job Description
- Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.
- Develop and implement customer service policies and procedure.
- Manage a team of customer service representatives and call centre agents.
- Monitor customer interactions to ensure quality standards are met
- Handle escalated customer complaints and issues
- Analyze data and trends to improve customer service strategies
- Collaborate with other departments to enhance the overall customer experience
- Conduct staff training and performance evaluations.
Skills
- Bachelor's degree in Business Administration or related field
- Proven experience in a customer service management role
- Strong leadership and communication skills
- Knowledge of customer service / call center technologies and best practices
- Ability to analyze data and make strategic decisions
- Excellent problem-solving skills
- Ability to work under pressure and handle difficult situations
Employment Type
Full Time
Department / Functional Area
Key Skills
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