Practise Manager- Professional Services
Posted on :
24-04-2024
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1 Vacancy
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Job Description
JOB TITLE: Practice Manager Professional Services
EXPERIENCE: 1015 years
LOCATION: Hyderabad
COMPENSATION: Upto 30 LPA (Open for right Candidates)
SHIFT TIME : 5:30 to 2:30 IST
NOTICE PERIOD: Less than 60 days
Interview Rounds: 3 (2 Technical 1 Manager)
MODE OF INTERVIEW: Virtual (If the candidate is from Hyderabad then 2 round will be virtual 3rd round will F2F
ABOUT THE ROLE
As a Practice Manager within Professional Services you will assist Practice Directors/Regional
PS Leaders with managing Professional Services. You will be accountable for Cornerstone s
growing customer and partner base on the design implementation and ongoing support of the
full suite of products and services. You will also manage and handle project or account
escalations and provide presales support when needed. You will be responsible for ensuring
ontime highquality deliverables and high levels of client satisfaction. You will be responsible
for mentoring project team members in all facets of project governance including developing
project scope timelines budgets and deliverable schedules. You will also identify opportunities
with existing customers for additional services.
KEY RESPONSIBILITIES
Help build Practice by establishing processes procedures and templates for presales
through delivery experience.
Support the CEM on pursuits based on knowledge from previous project/customer
experiences.
Mentor and provide coaching to consultants and project managers.
Manage and build client relationships with key decision makers from project inception to
postimplementation; ensure customer satisfaction.
Manage account and customer escalations; facilitate onsite client meetings where needed;
articulate issues and resolution options clearly and succinctly.
Monitor onsite and remote daytoday activities between client and CSOD personnel during
the projects.
Interact with account managers sales support success product engineering and product
management to ensure organizational continuity.
Review weekly status reports and project updates that are within your portfolio. Communicate
any escalations or risks that can cause escalations to the Regional PS Leaders.
Provide presales support to the CEMs and look for opportunities to upsell to existing
customers who are in flight on projects or recurring services.
Assume areas of ownership within the Professional Services department for internal and
external development of staff processes procedures methodologies and areas of excellence.
Hire and train staff for project delivery while managing billable & productive utilization KPIs for
your team.
People Management Mentoring and coaching a team of direct reports.
Plan and manage services project/portfolio schedules and budgets.
Drive best practices adoption and continuous improvement initiatives.
You ve Got What It Takes If You Have:
A minimum of 35 years experience managing Software as a Service (SAAS)
implementation/deployment in a portfolio leadership role.
Proven track record of developing and maintaining profitable and referenceable customer
relationships.
Confirmed experience in proactively identifying assessing and mitigating risks during project
execution; managing delivery of projects; identifying developing and closing services
engagements.
Demonstrate and ensure timely and thorough communication of strategy deliverable status
and results.
Experience in measuring the progress of projects against established objectives such as
revenue expense management utilization metrics delivery quality and customer satisfaction.
Exposure to monitoring results and taking corrective action to ensure the achievement of the
objectives within budget.
Have experience as an escalation contact for implementation issues with the customer
decisionmaker for resolution.
Excellent communication skills both written/oral; excellent presentation and facilitation skills.
Extra Dose of Awesome If You Have:
Strong understanding of HR processes and talent management practices.
Technical Degree preferred Computer Science degree a plus.
Project Management Professional (PMP) certification is a plus (or willingness to work
towards).
Experience with Salesforce (SFDC) MS Project Smartsheet Kantata or other PSA.
Presales support experience.
#LIOnSite
GOOD TO HAVE SKILLS:
PNP Certification is advantage
MUST HAVE SKILLS:
SAS implementation Exp. (Enterprise projects)
Must be from HR Domain
NOTE : This role is Office Based
CAB FACILITY: Only Drop Facility
talent management,client relationship management,ms project,project,psa,hr processes,sales,communication skills,people management,saas implementation,pre-sales support,risk management,salesforce,project governance,pre-sales,smartsheet,project management,practice management,communication,kantata,professional services
Employment Type
Full Time
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