Payments Manager

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Description

Opening date 24-Apr-2024 Closing date 08-May-2024 Job description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role purpose is to ensure smooth running of the department, control & improve workflows, operational efficiency & staff productivity, streamlining & standardizing procedures to ensure highest standard of service.

The position requires the job holder to support the offshore team, manage the Salary & TMD section across SD effectively.

Additionally, the job holder will be required to carry out his/her own functions in addition to ensuring smooth operations in the department in the absence of any other team members and able to attend meetings. A proactive, ‘open to change/ideas' approach is highly essential to constantly evaluate processes and recommend MFG changes.

In This Role, You Will

• Handle exception of Auto pay salary instructions and rejection related for corporate customers and processing and approving manual other banks salaries.
• Handling promptly customer queries relating to salaries / EFTS payments/ direct debit and utility bills payment.
• Support Bahrain Cheque Truncation System (BCTS) teams (inward/outward).
• Support ATM and credit Cards processing
• Provide high quality services.
• Assisting line manager in the coordination and monitoring of operational risk and internal control matters of Risk under payments.
• Responding to CBB/BENEFIT MI request related to EFTS/ESRAD/WPS and any new requirements.
• Ensure zero operational / reputational loss.
• Handle BCP plan
• Ensure effective control and accuracy of processing in GSC (processing /payment investigation and fulfilment team).
• Work with other sections in SD to ensure achievement of goals & business objectives.
• Smooth Functioning of the Department and maintain high moral among staff.
• Build strong internal and external customer relationships and provide efficient and high-quality service.
• Process customer instructions as per target productivity & quality standards
• Provides efficient customer service.
• Protects and safeguard the bank financially.
• Corporate with other business function to achieve customer satisfaction and overall bank goals.