Client Support Specialist - Major Accounts

Support Specialist Major Accounts

Our client is a leading technology company known for pioneering comprehensive solutions in the legal and conveyancing sector. They are expanding their talented team to include a dedicated Support Specialist for Major Accounts who will ensure exceptional service levels for national and international clients.

Job Summary:As a Support Specialist for Major Accounts you will provide expert support and customer service for our national clients using a deep understanding of products and platforms. This role involves managing complex queries liaising with internal stakeholders and conducting thorough research to resolve issues effectively.

Key Responsibilities:

• Deliver outstanding support to national clients regarding national and international products through phone and email.
• Conduct detailed research and liaise with internal teams and external authorities to ensure accurate and timely information delivery.
• Record analyze and escalate client issues ensuring thorough documentation and followup.
• Communicate effectively with clients and internal teams to meet and exceed customer service standards.
• Participate in major account projects including international searches and specialized client requests.
• Continuously update knowledge of company products services and client management techniques.

Ideal Candidate:

• Experience in legal conveyancing or searching industries with strong familiarity with searching systems and services.
• Proven track record of driving results and exceeding KPIs in a customer service environment.
• Exceptional problemsolving skills and the ability to manage complex client issues.
• Strong planning organization and relationshipbuilding skills.
• Commitment to continuous learning and professional development.

What this role offers:

• A dynamic and supportive work environment in a rapidly growing sector.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.
• Flexible working arrangements to support worklife balance.