Deskside Support Engineer - L2

• Troubleshoot support and incidentmanage user PCs and other related technical infrastructure according to the client s SLA
  
• Provide technical support to desktop/laptop PCs printers monitors server/network equipment and other hardware in office environment
  
• Coordinate with help desk engineers to provide support by corresponding to tickets within decided period
  
• Manage IT hardware assets. Tasks include installing moving adding changing disposing and removing
  
• Support best practices of IT and client requests through communication with onsite
  
• Other adhoc technical tasks are required
  
• Create and host presentation for user IT training
  
• Reproducing diagnosing and analyzing problems reported by endusers in turn formulating solutions to resolve the issue at hand
  
• Providing training and advice to users both in response to identified difficulties and to share tips for optimal computer operation
  
• Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel
  
• Operate and test daily functionality of all AV and integrated conference rooms
  
• Perform routine testing and problem diagnosis for all installed conference room systems and equipment(projectors microphones speakers amplifiers cameras and displays)
  
• Perform preventative maintenance to resolve problems or identify problems requiring escalation to the appropriate manager vendor or manufacturer
  
• Troubleshoot AV/UC problems on the fly as required emergency as well as noncritical situations
  
• Assist with company meetings/functions as required
  
• Daily system testing to confirm equipment and room system is functional
  
• Ensure all conferencing systems and spaces are presentable and ready for use
  
• Basic configuration and commissioning of routers and switches
  
• Any DCrelated power issues and measurements
  
• Network Cable Testing Hardware reboots Inventory services Rack and stack
  
• Ensure equipment / devices are stored safely labeled and recorded
  
• Coordinate for HW reception storage and delivery
  
• Smart hands support for global Network team for Network / Analog Telephone / Video Conference /Printer device configuration support for global NS team (preconfig shipping peripheral setup / console access & etc.) May include physical racking cabling and decommission if 3rd party vendor is not commissioned
  
• Attend/Report/Present in the meetings as and when necessary. Provide regular updates to the IT project team and client
  

Requirements

• Basic understanding of technologies including VoIP TCP/IP
  
• Basic knowledge of LAN and WAN systems
  
• Provide aid and support for DSS technicians
  
• Provide courteous customer support to users
  
• Monitor all open tickets to ensure prompt closure and resolution
  
• Minimum of 3 years of experience in a support role in delivering IT services
  
• Responsible autonomous accountable and able to work independently on most aspects of their role under a moderate degree of supervision
  
• Experience with IT infrastructure area support DSS OS Windows (workstations) LAN Printing Services
  

• Troubleshoot, support and incident-manage user PCs and other related technical infrastructure according to the client s SLA
  
• Provide technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other hardware in office environment
  
• Coordinate with help desk engineers to provide support by corresponding to tickets within decided period
  
• Manage IT hardware assets. Tasks include installing, moving, adding, changing, disposing, and removing
  
• Support best practices of IT and client requests through communication with onsite
  
• Other ad-hoc technical tasks are required
  
• Create and host presentation for user IT training
  
• Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand
  
• Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
  
• Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel
  
• Operate and test daily functionality of all AV and integrated conference rooms
  
• Perform routine testing and problem diagnosis for all installed conference room systems and equipment(projectors, microphones, speakers, amplifiers, cameras, and displays)
  
• Perform preventative maintenance to resolve problems or identify problems requiring escalation to the appropriate manager, vendor, or manufacturer
  
• Troubleshoot AV/UC problems on the fly as required, emergency as well as non-critical situations
  
• Assist with company meetings/functions as required
  
• Daily system testing to confirm equipment and room system is functional
  
• Ensure all conferencing systems and spaces are presentable and ready for use
  
• Basic configuration and commissioning of routers and switches
  
• Any DC-related power issues and measurements
  
• Network Cable Testing, Hardware reboots, Inventory services, Rack and stack
  
• Ensure equipment / devices are stored safely, labeled and recorded
  
• Coordinate for HW reception, storage, and delivery
  
• Smart hands support for global Network team for Network / Analog Telephone / Video Conference /Printer device configuration support for global NS team (pre-config, shipping, peripheral set-up / console access & etc.) May include physical racking, cabling and decommission if 3rd party vendor is not commissioned
  
• Attend/Report/Present in the meetings as and when necessary. Provide regular updates to the IT project team and client
  

Requirements

• Basic understanding of technologies including VoIP, TCP/IP
  
• Basic knowledge of LAN and WAN systems
  
• Provide aid and support for DSS technicians
  
• Provide courteous customer support to users
  
• Monitor all open tickets to ensure prompt closure and resolution
  
• Minimum of 3 years of experience in a support role in delivering IT services
  
• Responsible, autonomous, accountable and able to work independently on most aspects of their role under a moderate degree of supervision
  
• Experience with IT infrastructure area support - DSS, OS Windows (workstations), LAN, Printing Services