Quality Control - Team Leader - Debt Industry
Quality Control - Team Leader - Debt Industry
Posted on :
24-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-04-2024
Job Description
QC Team Leader
Working Hours: 85
Term of Contract: Probation
Incentive: Yes
Potential Start Date: 1 June 2024
Description:
Team Management
Supervising timekeeping attendance and punctuality.
Assigning and overseeing daily weekly and monthly tasks.
Providing guidance and assistance to Quality Control team members.
Monitoring the quality of QC processes.
Reporting on key performance indicators and statistics.
Quality Control
Reviewing escalations and disputes.
Conducting trend analysis for various companies.
Managing platform changes in the QC environment.
Generating reports.
Qualifications:
Diploma/Advanced Certificate
Minimum of 2 years of managerial/Team Leader experience.
Exposure to the Insurance Industry & Debt Review is advantageous.
Competencies:
Proficiency in Microsoft Office (Word Excel Outlook PowerPoint).
Experience with Call Scoring software.
Team management skills.
Attention to detail.
Excellent interpersonal abilities.
Effective professional communication.
Experience with BYC AQUA.
Diploma/Advanced Certificate
Employment Type
Full Time
Key Skills
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