Remote Customer Service Representative
Posted on :
23-04-2024
Employer Active
1 Vacancy
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Job Description
Looking for a dynamic and empathetic individual to join our growing team at LJA Associates LLP as a Remote Customer Service Representative. At LJA we are committed to providing exceptional customer service and building strong relationships with our clients.
As a Remote Customer Service Representative you will be responsible for providing topnotch support to our clients via phone email and online chat. You will be the first point of contact for any customer inquiries concerns or issues and will work diligently to resolve them in a timely and professional manner.
Key responsibilities for this role include:
Answering incoming customer calls emails and chats promptly and professionally
Identifying and assessing customer needs and providing appropriate solutions and recommendations
Collaborating with various departments within the company to resolve complex customer issues
Maintaining indepth knowledge of company products services and policies to effectively assist customers
Accurately documenting all customer interactions and details in our CRM system
Identifying and escalating any potential issues or trends to management for further investigation
Proactively engaging in training and development to enhance customer service skills and product knowledge
Adhering to company standards and procedures to ensure excellent customer service delivery
Maintaining a positive attitude and promoting a customercentric culture within the team
Qualifications:
12 years of experience in customer service preferably in a remote or call center environment
Excellent communication skills both verbal and written with a professional and friendly demeanor
Strong problemsolving and decisionmaking abilities
Ability to work in a fastpaced and constantly changing environment
Proficient in using various computer programs including MS Office and CRM systems
High school diploma with some college education preferred
Why Work for LJA Associates LLP
Competitive salary and benefits package
Opportunities for growth and advancement within the company
A supportive and collaborative work environment
Exposure to cuttingedge technology and innovative products
Flexible work hours and the option to work remotely.
Make history while having fun and passionate teammates.
Retirement savings options and employee discounts and perks.
Health benefits and generous paid time off.
Company culture and values.
Diversity and inclusion initiatives.
This is a fulltime remote position with flexible working hours. We offer a competitive salary benefits package and a friendly and supportive work environment. If you are a customer service superstar with a passion for helping others we want to hear from you! Apply today to join our team at LJA Associates LLP.
communication skills,active listening,problem-solving skills,empathy,time management,product knowledge,persuasion,adaptability,computer skills,receptionist duties,multitasking,appointment scheduling,teamwork,critical thinking,customer relationship management (crm),relationship building,social perceptiveness,analytical thinking,cultural awareness,team building,conflict resolution,conflict management,negotiation skills,stress management,decision making,creativity skills,performance management,client management,vendor management,sales skills,crm systems,organizational & writing skills,emotional intelligence,client follow-up,social media management,technical skillset
Employment Type
Full Time
Key Skills
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