Customer Service Sales Specialist II

Overview:

Key Responsibilities:

• Engage with customers to understand their needs and recommend products or services
• Process orders and ensure accurate and timely delivery
• Handle customer inquiries and resolve complaints in a professional and efficient manner
• Meet and exceed sales targets and KPIs
• Build and maintain strong customer relationships
• Collaborate with the sales team to identify opportunities for crossselling and upselling
• Stay uptodate with product knowledge and market trends
• Provide feedback to the management team on customer trends and preferences
• Contribute to the development of sales strategies and promotional activities
• Participate in sales meetings and training sessions
• Utilize CRM systems to manage customer interactions and sales processes
• Prepare and deliver sales reports and forecasts
• Assist in the coordination of marketing and promotional activities
• Adhere to company policies and procedures
• Ensure compliance with sales regulations and ethical standards

Required Qualifications:

• Bachelors degree in Business Administration Marketing or relevant field
• Proven experience in a customer service or sales role
• Demonstrated success in meeting and exceeding sales targets
• Strong communication and interpersonal skills
• Excellent problemsolving abilities
• Ability to work effectively in a team environment
• Proficiency in CRM software and Microsoft Office Suite
• Knowledge of sales techniques and strategies
• Customerfocused with a passion for delivering exceptional service
• Ability to multitask and prioritize in a fastpaced environment
• Strong negotiation and persuasion skills
• Attention to detail and accuracy in order processing
• Willingness to adapt to changing market conditions and customer preferences
• Understanding of ethical sales practices and compliance regulations
• Ability to work flexible hours and weekends as required

communication,sales,customer service,negotiation