Rider Engagement Specialist
Posted on :
20-08-2024
Employer Active
1 Vacancy
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Job Description
- What’s On Your Plate?
- Design and implement various rider engagement activities, including social events, and sporting, medical, and cultural initiatives.
- Analyze rider data to identify trends and insights, leveraging this information to drive strategic engagement initiatives and evaluate their success.
- Refine and manage the rider communication process to enhance its reach and effectiveness, ensuring more engaging and impactful interactions with riders.
- Build robust relationships throughout the organization, working in close collaboration with logistics managers, third-party logistics providers (3PLs), marketing, sales, and public relations teams. Cultivate external partnerships and secure deals that benefit our riders.
- Actively enhance the rider value proposition by influencing key factors that shape daily and monthly rider experiences. This includes optimizing rider support, enriching benefits and rewards programs, recognizing rider achievements, and ensuring the safety and well-being of our rider community.
- Oversee the rider engagement budget, managing expenditures, securing necessary approvals, and ensuring timely disbursements.
- Leading a dedicated team comprised of two highly capable individuals.
- What you need to be successful
- A Bachelor’s or Master’s degree, with a preference for backgrounds in business, communications, or a related field.
- At least 2 years of relevant experience in customer engagement, community management, or a similar role, preferably within a high-growth startup or tech environment. However, we are open to candidates from diverse backgrounds who can bring new perspectives to our team.
- Proficiency in Excel and data analysis
- Excellent communication and problem-solving skills, proven ability to adapt to change, and work effectively in a dynamic environment.
- A collaborative team player who thrives in a culture of innovation and inclusivity.
Employment Type
Full Time
Department / Functional Area
Key Skills
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