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Dispatch Associate
drjobs Dispatch Associate العربية

Dispatch Associate

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1 Vacancy
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Jobs by Experience

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3years

Job Location

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Nairobi - Kenya

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 2744590
Job Summary:

Our client is looking to hire a Dispatch Associate to ensure safe accurate timely and efficient delivery of all orders while facilitating and supporting drivers and dispatchers as they perform their duties.

Duties & Responsibilities:

1.Order Processing:
  • Review and process customer orders ensuring accuracy and completeness of information.
  • Communicate any discrepancies or missing details to the engineering team or any other relevant teams.

2.Dispatch and Delivery Coordination:

  • Preparing and aligning daily route plans.
  • Ensuring dispatched merchandise arrives safely at their dropoff points.
  • Ensure dispatch products are of good quality as per the Quality SOP.
  • Track shipments in real time and proactively address any potential delays or issues.
  • Ensure dispatch/loaded quantities are accurate as per the vehicle s loading list
  • Offer solutions to challenges encountered in the field by the delivery team.
  • Manage delivery exceptions such as missed deliveries or damaged goods and find solutions to ensure customer satisfaction.
  • Improve the efficiency of Fleet Utilization.

3.Documentation Management:

  • Maintain accurate records of all deliveries including tracking numbers delivery dates and customer information in the delivery management software i.e Track POD/Fleet
  • Filing and monitoring the fueling trackers for the fleet.
  • Assist with reconciling delivery discrepancies.

4.Compliance:

  • Manage delivery team s compliance with policies procedures & SOPs

5.Customer Service:

  • Respond to customer inquiries regarding deliveries in a timely and professional manner.
  • Provide accurate information and address customer concerns efficiently.
  • Work to resolve customer complaints and ensure their satisfaction with the delivery process.

6.Additional Duties:

  • Assist with warehouse operations as needed including picking and packing orders.
  • Facilitate the safe arrival of procured goods to the warehouse when called upon.
  • Maintain a clean and organized work environment.
  • Contribute to a positive and collaborative team atmosphere.
  • Follow all company policies and procedures.



Requirements

  • Minimum of 3 years of handson experience in dispatch and logistics management preferably within the FMCG sector.
  • Bachelors degree in Supply Chain Management Logistics or a relevant field.
  • Prior experience using dispatch software
  • Prior experience in a startup environment is highly desirable demonstrating adaptability in a fastpaced and dynamic setting.
  • Proven ability to oversee ontime and infull dispatch and delivery operations.
  • Strict adherence to logistics procedures demonstrating a strong commitment to compliance and the confidence to enforce regulations.
  • Intermediate proficiency in MS Office tools i.e. Excel Word PowerPoint
  • Exceptional organizational skills and attention to detail with the capacity to manage a large fleet efficiently and delivery team.
  • Demonstrates integrity and transparency in work practices and readily acknowledges and addresses issues promptly.
  • Previous experience in a supervisory or team leader role with the ability to motivate train and supervise a team.
  • Excellent communication skills with the ability to convey information effectively and instructions to team members and other stakeholders.
  • Flexibility to work varying shifts including evenings weekends and holidays as necessary.
  • Strong problemsolving skills with the ability to identify and resolve operational and inventory issues.


Bachelor s degree in business administration, Commerce or Economics Professional Accounting certification (CPA, ACCA) Experience in maintaining books using ERP systems. Minimum 2 years experience in retail business/supermarkets. Experience in preparing financial reports. Capable of meeting tight deadlines and working at odd hours including weekends.

Employment Type

Full Time

Company Industry

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