Dispatch Associate

Duties & Responsibilities:

• Review and process customer orders ensuring accuracy and completeness of information.
  
• Communicate any discrepancies or missing details to the engineering team or any other relevant teams.
  

2.Dispatch and Delivery Coordination:

• Preparing and aligning daily route plans.
  
• Ensuring dispatched merchandise arrives safely at their dropoff points.
  
• Ensure dispatch products are of good quality as per the Quality SOP.
  
• Track shipments in real time and proactively address any potential delays or issues.
  
• Ensure dispatch/loaded quantities are accurate as per the vehicle s loading list
  
• Offer solutions to challenges encountered in the field by the delivery team.
  
• Manage delivery exceptions such as missed deliveries or damaged goods and find solutions to ensure customer satisfaction.
  
• Improve the efficiency of Fleet Utilization.
  

3.Documentation Management:

• Maintain accurate records of all deliveries including tracking numbers delivery dates and customer information in the delivery management software i.e Track POD/Fleet
  
• Filing and monitoring the fueling trackers for the fleet.
  
• Assist with reconciling delivery discrepancies.
  

4.Compliance:

• Manage delivery team s compliance with policies procedures & SOPs
  

5.Customer Service:

• Respond to customer inquiries regarding deliveries in a timely and professional manner.
  
• Provide accurate information and address customer concerns efficiently.
  
• Work to resolve customer complaints and ensure their satisfaction with the delivery process.
  

6.Additional Duties:

• Assist with warehouse operations as needed including picking and packing orders.
  
• Facilitate the safe arrival of procured goods to the warehouse when called upon.
  
• Maintain a clean and organized work environment.
  
• Contribute to a positive and collaborative team atmosphere.
  
• Follow all company policies and procedures.
  
  

Requirements

• Minimum of 3 years of handson experience in dispatch and logistics management preferably within the FMCG sector.
  
• Bachelors degree in Supply Chain Management Logistics or a relevant field.
  
• Prior experience using dispatch software
  
• Prior experience in a startup environment is highly desirable demonstrating adaptability in a fastpaced and dynamic setting.
  
• Proven ability to oversee ontime and infull dispatch and delivery operations.
  
• Strict adherence to logistics procedures demonstrating a strong commitment to compliance and the confidence to enforce regulations.
  
• Intermediate proficiency in MS Office tools i.e. Excel Word PowerPoint
  
• Exceptional organizational skills and attention to detail with the capacity to manage a large fleet efficiently and delivery team.
  
• Demonstrates integrity and transparency in work practices and readily acknowledges and addresses issues promptly.
  
• Previous experience in a supervisory or team leader role with the ability to motivate train and supervise a team.
  
• Excellent communication skills with the ability to convey information effectively and instructions to team members and other stakeholders.
  
• Flexibility to work varying shifts including evenings weekends and holidays as necessary.
  
• Strong problemsolving skills with the ability to identify and resolve operational and inventory issues.