CSE - Collections Calls - GSC Cairo
Posted on :
20-08-2024
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1 Vacancy
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Job Description
- Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
- Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
- Processing customer payments, account adjustments and customer refunds where appropriate.
- Resolve queries in a timely and satisfactory manner.
- Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
- Facilitate and record escalations to the Collections Manager.
- Perform against targets individually whilst contributing to the overall productivity of the team.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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