Call Center Executive - Noida

Overview:

Key Responsibilities:

• Handle incoming customer calls and respond to inquiries promptly and professionally.
• Make outgoing calls to follow up on customer issues or inquiries.
• Provide accurate information about products or services to customers.
• Identify and escalate priority issues to appropriate channels for resolution.
• Follow communication scripts to ensure consistency and quality of customer interactions.
• Keep records of customer interactions transactions comments and complaints.
• Work collaboratively with team members to achieve customer satisfaction goals.
• Meet personal/team qualitative and quantitative targets.
• Resolve customer complaints using effective problemsolving skills.
• Provide customers with product and service information.
• Handle and resolve customer complaints with empathy and professionalism.
• Manage and prioritize multiple customer concerns efficiently.
• Contribute to team effort by accomplishing related results as needed.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive empathetic and professional attitude toward customers at all times.

Required Qualifications:

• Bachelors degree in any discipline or equivalent work experience.
• Prior experience in a customer service or call center role is preferred.
• Excellent communication skills both verbal and written.
• Strong problemsolving abilities and the capacity to multitask effectively.
• Ability to remain calm and courteous under pressure.
• Empathetic and patient when handling customer concerns.
• Proficient in using call center systems and software.
• Ability to work flexible hours and adapt to changing shift schedules.
• Strong teamwork and collaboration skills.
• Proven track record of meeting and exceeding performance targets.
• Ability to handle highstress situations with professionalism and decorum.
• Excellent organizational and time management skills.
• Knowledge of customer relationship management (CRM) systems is a plus.
• Commitment to providing exceptional customer service experiences.
• Adaptability and willingness to learn new skills and processes.

communication,multitasking,customer service,teamwork,customer,communication skills